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CCIA Adds Online User Support Feature – for Sep. 23, 2010

Anew online “Resource Centre” including a user guide, templates and tools for information upload, frequently asked questions (FAQs), software resources and feedback channels is the latest feature of the Canadian Cattle Identification Agency website.

The Resource Centre is much like a roadmap to the CCIA’s Canadian Livestock Tracking System, or CLTS, CCIA chairman Darcy Eddleston said in a release.

“All the information and resources are designed to help simplify a user’s experience.”

The new site also offers PDF-formatted documents for easy download or to save on one’s own system, the agency said.

The CCIA also recently launched a mobile version of the CLTS, dubbed CLTS MOBO, to provide producers with a method of accessing their CLTS accounts while away from home.

“As a producer, there are times it would be handy to access data in the CLTS, but a computer is not available,” Eddleston said Aug. 26. “This feature will enable producers to pull up information whether they’re in the field, at the auction mart, or in the veterinarian’s office.”

Producers using CLTS MOBO can access and pull up account information such as tag numbers, transaction numbers, animal information, premises information or birth certificates, the CCIA said.

Currently, iPhones and other smartphones that run Android 1.6 or higher support the CLTS MOBO application; the CCIA said it’s “reviewing BlackBerry compatibility for the future.”

Users can download and install CLTS MOBO from the iPhone App Store or the Android Market, the agency said.

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